FAQs

Frequently Asked Questions

Account

How to register a FREE iShipmore Account?
Click the sign up button on the homepage and a pop-up box will appear. Enter your personal account details and click submit button.
How to activate your iShipmore’s account?
After creating an account, check your email inbox and click the confirm button. This will activate your account.

Shipment

What is an iShipmore Address?
This is your FREE virtual address that you can use if you want to ship items to the Philippines from the USA or Hong Kong. At times, online stores may not ship to the Philippines and require a U.S. address or a Hong Kong address. Having a Shipment Partner address allows you to buy from many online stores.
What is the estimated number of days my shipment will arrive in the Philippines?

5-7 business days from the date of arrival in USA

3-5 business days from the date of arrival in Hong Kong

Do you accept lithium batteries or used electronic devices?
We are not accepting any lithium batteries or used electronic devices without proper packaging.
What packages are acceptable for shipment?
  • Desktop computers, Computer accessories & parts
  • Camera accessories
  • Electrical & mechanical spare parts, electrical instruments
  • Consoles & other electrical toys/games
  • Tools & electrical appliances
  • Books, periodicals, CD’s & hobby items
  • Personal care, health & beauty products
  • Scientific, medical & other precision instruments
  • Sporting goods & equipment
  • Costume jewelries & other personal accessories
  • Apparel, shoes, handbags, eyewear & other accessories
  • Toys & gift items
  • Home & garden items, hardware items
  • Pet care supplies
  • Non-perishable foodstuff
What if I received a damaged/wrong item?

iShipmore is not responsible/liable for any damaged/incorrect item/s delivered or received.

In such eventuality please communicate with the online shopping store where you purchased the item/s.

Rates

How much is your shipping cost?
USA

USD 5.9 / lb or USD 11.8 per kilo

Hong Kong

HKD 60 per kilo

Tracking

How do I track my shipments?
Click the tracking page link and then enter your tracking number.

Billing & Payment

Where can I pay for my orders?
You can pay for your order thru credit card and debit card through PayPal, over-the-counters and bayad centers through Dragonpay.
What are the payment methods available?
We accept credit card and Dragon Pay only
List of acceptable cards?
We accept Visa, MasterCard and American Express.
Do you accept cash payments?
Yes, by selecting Dragon Pay as your payment method.
Do you accept cash on delivery?
No, we only accept credit card and Dragon Pay.

Acceptable Items

  • Electronic Devices

    • Mobiles
    • Tablets
    • Security Cameras
    • Car Cameras
    • Action/Video Cameras
    • Digital Cameras
    • Laptops
    • Desktops
    • Gaming Consoles
    • Gadgets

  • Electronic Accessories

    • Mobile Accessories
    • Portable Audio
    • Computer Accessories
    • Camera Accessories
    • Storage
    • Printers
    • Computer Components
    • Wearable
    • Console Accessories
    • Tablet Accessories

  • TV and Home Appliances

    • TV & Video Devices
    • TV Accessories
    • Home Audio
    • Cooling & Air Treatment
    • Small Kitchen Appliances
    • Vacuums & Floor Care
    • Iron & Sewing Machines
    • Personal Care Appliances
    • Large Appliances
    • Parts & Accessories

  • Health and Beauty

    • Bath & Body
    • Beauty Tools
    • Fragrances
    • Hair Care
    • Markeup
    • Men's Care
    • Personal Care
    • Skin Care
    • Food Supplements
    • Medical Supplies

  • For Babies & Toys

    • Baby Gear
    • Baby Personal Care
    • Clothing & Accessories
    • Deapering & Potty
    • Feeding
    • Nursery
    • Baby & Toddler Toys
    • Figures & Collectibles
    • Remote Control & Vehicles
    • Sports & Outdoor Play

  • Groceries and Pets

    • Beverages
    • Breakfast, Choco & Snacks
    • Food Staples
    • Fresh, Frozen & Chilled
    • Laundry & Household
    • Wines, Beers & Spirits
    • Cat
    • Dog
    • Fish

  • Home and Lifestyle

    • Bath
    • Bedding
    • Decor
    • Furniture
    • Kitchen & Dining
    • Lighting
    • Tools, DIY & Outdoor
    • Stationery & Craft
    • Books
    • Music & Instruments

  • Women's Fashion

    • Dresses
    • Tops
    • Pants & Leggings
    • Jackets & Coats
    • Lingerie, Sleep & Lounge
    • Flat Shoes
    • Sandals
    • Sneakers
    • Bags
    • Muslim Wear

  • Men's Fashion

    • Casual Tops
    • Shirts
    • Pants
    • Jeans
    • Jackets & coats
    • Sneakers
    • Formal Shoes
    • Boots
    • Bags
    • Accessories

  • Fashion and Accessories

    • Women's Watches
    • Men's Watches
    • Kids' Watches
    • Women's Jewellery
    • Men's Jewellery
    • Sunglasses
    • Eyeglasses
    • Eyewear Accessories
    • Contact Lens

  • Sports and Travel

    • Travel
    • Boxing & Martial Arts
    • Exercise & Fitness
    • Outdoor Recreation
    • Racket Sports
    • Team Sports
    • Water Sports
    • Sports Accessories
    • Women's Apparel
    • Women's Sports Shoes
    • Men's Apparel
    • Men's Sports Shoes

Prohibited Items

  • Currencies, cash, checks, money orders & other negotiable instruments
  • Perishable foodstuff and beverages
  • Oversize packages that exceed 120 inches in length, width or height (if you wish to ship such a package, please inform us first via email)
  • Watches no classified as “Valuable Cargo” shall be limited to one (1) piece per consignment
  • Car parts exceeding 20 inches on any side of its package
  • Prescription drugs and medication including supplements exceeding 1 lbs. per package
  • Illegal drugs, chemicals or substances
  • Lithium batteries and Electronics containing Lithium Batteries (such as laptops, cellphones, etc)

  • Flammable nail polish, colognes, eau de toilette, perfumes, & similar products

    (note: please check product packaging for information if it is flammable. If it is labeled as such it is unacceptable)

  • Lubricants & other petroleum based products
  • Flammable materials, liquids/fluids, fuel, thinners, petroleum based paints, varnishes
  • Explosives & combustible items
  • Gas cylinders, items containing compressed air/gas, fire extinguishers
  • Substances not packed in commercially labeled consumer packs
  • Gambling materials
  • Firearms, bladed weapons, ammunition, firearm parts & accessories
  • Replicas of guns & firearms, including toy guns, air-soft guns, air-guns, tools & accessories
  • Essential Oils and similar products
  • Other goods & items without proper documentation, clearance, permit & packaging
  • Jewelries, precious metals, unset gem stones, diamonds and crystals without commercial retail labels, high value wrist watches and others personal accessories
  • Goods classified as “Valuable Cargo.” These are goods whose value is over $2,000.00 or those with a pro-rated value per package of over $450.00 per pound
  • Contraband & other goods prohibited by law
  • Ceramic, Porcelain, Glassware, other highly breakable goods, including products in highly breakable containers
  • Live plants & animals, including stuffed animals
  • Poisonous, toxic substances, pesticides, fertilizers, chlorine, pool chemicals, including substances and materials packed in bulk bags without commercial retail brand labels
  • Human remains
  • Pornographic materials
  • Tobacco, cigars, cigarettes, including e-cigarettes / vape cartridges, juices, and batteries

Note: Please be reminded that we do not allow commercial quantities of goods.